Online Center Offers Expansive Knowledge Base and Instructional Content, Empowering Users to Get Even More from the Industry’s Top Online Appointment Scheduler.
ATLANTA, Dec. 12, 2018 /PRNewswire/ — After months of cross-team collaboration, SUMO Scheduler announced today the launch of its Customer Success Community, an online support center with an expansive knowledge base and other instructional content aimed at helping users get the most from their SUMO experience. The new SUMO Customer Success Community offers:
- Detailed FAQs for sales, admin, developers and users
- Hundreds of knowledge articles
- Dozens of training videos and webinars
- A process to suggest and upvote new feature requests
- An easy way to log a case for hands-on help from an expert
SUMO Scheduler is the industry’s number one online appointment scheduler built 100% native on Salesforce®. Trusted by top brands in the retail, insurance, finance, banking, higher education, and other industries, SUMO completely automates appointment scheduling on any device to increase appointment volume, drive revenue, and enhance customer satisfaction.
“Customer success is one of our six core values. It’s absolutely critical to us that our customers always have everything they need to be successful,” said Jason North, CEO of SUMO Scheduler. “Our new Customer Success Community gives users instant and easy access to all the resources they need. It also makes it easier for our customers to discover how others are using SUMO to drive growth.”
North added that he views the new Customer Success Community as a key value-add for SUMO users and a strong market differentiator.
According to Forrester, of all self-service channels, customers make the most frequent use of knowledge bases, which give them the ability to find the information they need when and how they want it. SUMO’s Customer Success Community is like a knowledge base “powered up” with an array of exciting new resources, such as quality videos and webinars. It delivers an efficient and effective way for users to resolve problems and become much more proficient with the solution than ever before.
To learn more about SUMO, schedule a call with an expert.
